VanEck leverages AngelList's software to create a white glove experience for their investors with streamlined onboarding.

Challenge

Jonathan Schwartz sits at a crucial intersection at VanEck within the Client Service Relations team with a primary goal of ensuring continuity and alignment across an array of internal and external stakeholders. Not only does he manage their relationship with fund administration partners like MG Stover and technology partners like AngelList, but he also works internally across teams including fund accounting, legal, compliance, risk, portfolio management, and marketing.

Each one of these parties touches a different point in the investor onboarding journey. With different teams and different workflows, Jonathan has seen how the onboarding process can historically become fragmented, hard to track, and a nuisance for investors. Creating seemingly endless PDFs and zip files and ensuring necessary passwords were added to remain compliant were only some of the manual processes that were filling up his day. Additionally, he found it can be a nightmare to tightly track records of which potential clients or investors have received what, when they got It, and what action is needed from internal and external partners.

This wasn’t the quality of experience VanEck wanted for their investors. Their desired end goal? A white glove, seamless experience for LPs to onboard into VanEck’s cutting edge funds.

Solution

VanEck felt strongly that the whole investor experience should be cutting edge, which led to the integration of AngelList’s Investor Management Suite, including Data Room and Transact, to modernize their private fund onboarding.

AngelList’s software allows LPs to experience a modern data room solution with VanEck branding along with a digital subscription workflow personalized to each LP, enhancing the overall experience for 150+ investors. To streamline the process even more, VanEck has fully integrated their fund administrator's, MG Stover, review and approval workflows into AngelList software to increase efficiency by directly collaborating with just a few clicks.

Impact

After integrating AngelList’s Investor Management Suite, Jonathan noted that he was easily able to track the onboarding journey for each investor on a 1:1 basis and provide cross functional partners with real-time updates along the way. Historically, Jonathan and his peers needed to personally check in with each investor multiple times to understand any hurdles they were facing or learn where in the process they were. Now, AngelList’s automated tracking of document access and interactions allows him to easily provide the sales team with clear data on who has accessed data rooms and sub-documents, and how often, without needing to reach out directly, saving him dozens of hours each month.

By collaborating with MG Stover within the platform, VanEck has streamlined transaction reviews and feedback, minimizing email exchanges and manual interventions between their teams. Jonathan shared that thanks to MG Stover’s direct integration with AngelList’s software and digital workflows, VanEck has been able to improve the KYC/AML process, reducing the time needed to review documents and mitigating risk.

Investor Management Suite

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There’s always a risk of sending PII information if you forward something incorrectly, but with AngelList, I’m no longer ferrying around unsecured PDFs.

While the transition to AngelList has increased VanEck’s internal efficiency, it has also significantly enhanced their investor experience. Investors now have a single login from exploring a data room to working through subscription documents at their own pace. The intuitive interface and user-friendly design, alongside features like two-factor authentication and smooth document navigation, ensures investors can easily navigate the process without unnecessary complications. The entire onboarding process, from initial document submission to final compliance checks, has become seamless, reinforcing investor confidence in VanEck’s operations.

Conclusion

AngelList’s Investor Management software has helped VanEck streamline their private fund operations into a smoother, more investor-friendly process. With the constant support and quick responses from AngelList, Jonathan, the wider team, and their service providers can confidently offer a top-notch experience to VanEck’s investors.

Curious to learn more about how your firm can benefit from adopting AngelList’s Investor Management suite? Connect with our team today.